Introduction
Arclight ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and what rights you have over it when you use our platform at arclight.framer.ai or any associated services.

What We Collect

Information you provide directly:

• Name, email address, and job title when you create an account or book a demo

• Company name, size, and industry

• Billing information processed through our payment provider

• Communications you send us via email or support channels

Information collected automatically:

• IP address, browser type, and device information

• Pages visited, time spent, and actions taken on the platform

• Log data and usage analytics

• Cookies and similar tracking technologies (see our Cookie Policy)

Information from third parties:

• Integration data from connected tools (ERP, TMS, WMS, and supplier portals) that you authorise Arclight to access

• Authentication data if you sign in via a third-party provider (Google, Microsoft)

How We Use Your Data

We use the information we collect to:

• Provide, maintain, and improve the Arclight platform

• Process transactions and send related documentation

• Send product updates, security alerts, and support messages

• Respond to your enquiries and provide customer support

• Monitor usage to detect and prevent fraud or abuse

• Comply with legal obligations

We do not sell your personal data to third parties. We do not use your data to train AI models without your explicit consent.

How We Share Your Data

We may share your information with:

• Service providers who help us operate the platform (hosting, analytics, payment processing, customer support tools) under strict data processing agreements

• Integration partners only to the extent you have authorised specific connections

• Legal authorities when required by law, court order, or to protect the rights and safety of Arclight and its users

• Successor entities in the event of a merger, acquisition, or sale of assets, with notice provided to you

Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. If you close your account, we delete or anonymise your personal data within 90 days, unless we are required to retain it for legal purposes.

Supplier network data and supply chain records connected to your account are retained for the duration of your subscription and deleted within 90 days of account closure.

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data

• Withdraw consent where processing is based on consent

• Object to or restrict processing in certain circumstances

• Request a portable copy of your data

• Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at privacy@arclight.io. We will respond within 30 days.

Security

Arclight is SOC 2 Type II certified. We use industry-standard encryption (TLS in transit, AES-256 at rest), role-based access controls, and regular security audits to protect your data. Despite these measures, no system is completely secure. We will notify you promptly in the event of a data breach that affects your information.

International Transfers

Arclight operates from the United States. If you are located in the EU, UK, or other regions with data transfer restrictions, we ensure appropriate safeguards are in place (Standard Contractual Clauses or equivalent mechanisms) for any international transfers.

Children's Privacy

Our platform is not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, contact us immediately at privacy@arclight.io.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by displaying a notice on the platform. The date at the top of this page reflects the most recent update.

Contact
For privacy-related questions or requests:
Arclight Technologies, Inc.
privacy@arclight.io